Careers at Opus

Our strength is in the quality and loyalty of its people, many having been with the company since it was founded in 1992.

The company aims to attract, develop and retain the industries most talented people. With continual success and year on year organic expansion, we offer many exciting opportunities for the right people.

If you are interested in any of the positions below, please send your CV for consideration to careers@opus-telecoms.co.uk

Opus is a company that:

  • Is an equal opportunities employer
  • Invests significantly in staff development
  • Offers flexibility for career progression
  • Encourages new ideas to improve the business
  • Rewards and recognises high achievers in all parts of the business
  • Welcomes ambitious people who share our passion and have a “can-do” outlook
  • Promotes a vibrant, competitive, and collaborative sales environment

Customer Service Advisor (Telecoms)

We are looking for a new member of the team to join the Telecoms Customer Service department, reporting to the Customer Service Manager.

Duties will include:

  • Providing front line response to customer service enquires by telephone, email, web and fax
  • Assisting with day-to-day effective co-ordination of the engineering team
  • Communicating with service, sales and accounts teams
  • Accepting orders and deliveries, and dealing with post
  • General office duties including scanning and filing regarding customer base and support staff
  • Adhoc cover for logistics controller

You must hold minimum 5 GCSE’s at grade C level or above, preferably including Maths and English, and have a minimum of one years’ telecoms or customer service experience.

The ideal candidate should be PC literate and proficient in Microsoft Office.

We are looking for an effective communicator, both verbally and in writing, with the ability to answer telephone and email queries in a professional, polite and courteous manner.

Strong organisation and problem solving skills are very important. We are looking for someone who can deal with customer queries effectively and always ensures that agreed lines of communication are adhered to.

A thorough work ethic is required to ensure all queries are dealt with to the customer’s satisfaction, with effective liaison between customers and team members to ensure co-ordination of the engineering force.

This role is based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.

Customer Service Advisor (Networks)

We are looking for a new member of the team to join the Networks Customer Service department, reporting to the Customer Service Manager.

Duties will include:

  • Providing front line customer service including answering incoming calls, emails and web chats
  • Completing network orders, customer faults and general customer enquires
  • Managing allocated work pools
  • Maintaining effective communication with all customers, suppliers and partners
  • Keeping up to date on all supplier portals and communication processes
  • Identifying any errors in day-to-day business operations

You must hold minimum 5 GCSE’s at grade C level or above, preferably including Maths and English, and have a minimum of one years’ telecoms or customer service experience.

The ideal candidate should be PC literate and proficient in Microsoft Office, with an exposure to databases preferred.

We are looking for an effective communicator, both verbally and in writing, with an excellent telephone manner, good rapport building skills and the ability to listen and understand.

Strong organisation and problem solving skills are very important. We are looking for someone with a pro-active and ‘can do’ attitude and the ability to work well in teams.

This role is based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.

Project Manager

We are looking for a new member of the team to join the Project Management department, reporting to the Head of Professional Services.

Duties will include:

  • Providing enterprise project management for PBX, solutions, applications and/or network installations
  • Keeping ISO documentation up to date
  • Staff management and development
  • Documenting project activities
  • New product development planning and management
  • Liaising with customers, networks and third parties

You must hold a degree, diploma or equivalent industry recognised qualification in a technical area, and be a Prince2 practitioner or effectively apply Prince2 methodology.

We are looking for somebody with 7 years’ experience in telecoms service and 5 years’ experience working as a project manager and/or manager of people. The ideal candidate should have a proven track record of delivering converged communications, projects large and small, on time and on budget.

We are looking for someone who has PBX knowledge, IP Networking skills and is proficient in Microsoft Office.

Self reliance on technical abilities and knowledge is a must, with a mind-set capable to see a fault through to the end.

Strong communication skills, problem solving ability and confidence are very important. We are looking for somebody with an excellent telephone manner, with the ability to write a professional letter and report and the ability to work well in teams.

This role is based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.

Experienced Mitel Sales Professionals

We are currently interested in hearing from experienced Mitel Sales Professionals who are looking for a new opportunity. With vacancies in our Hitchin office covering Hertfordshire, Buckinghamshire, Northamptonshire, Bedfordshire, Cambridgeshire, Suffolk and Essex, together with our London City office, now is a great time to join our growing business.

We are looking for self-starting individuals with a high level of personal motivation, the ability to communicate at all levels and empathise with clients from CEO to post boy. Applicants must be able to:

  • Handle any company generated opportunities with diligence and professionalism.
  • Understand and sell the benefits of our technical solutions to clients.
  • Build and maintain client relationships.
  • Maintain proper client and prospect records and database.
  • Work responsibly and professionally with other teams and departments.
  • Represent the company in a professional courteous and dignified manner.

Candidates must possess a positive outlook, ability to work well in teams, be driven/pleasant/helpful/optimistic, require minimal supervision and have an empowering attitude.

We offer competitive on-target earnings and provide successful individuals the opportunity to grow and develop both individually and as team managers.

Please send your CV to careers@opus-telecoms.co.uk.

Experienced Mitel Engineers

We are always interested in hearing from experienced Mitel engineers who are interested in joining our ever-expanding team.

Candidates must have necessary skills on installation, programming & commissioning of enterprise solutions working with the client, projects and pre-sales teams and effective liaison with any 3rd parties.

Candidates must have a minimum of 4 years industry experience, be PABX and Network Hardware/Software Applications trained, IT Microsoft office proficient and PC literate, with experience of carrying out IP-based installations.

Candidates should understand LAN/ WAN/SIP Fundamentals, preferably at CCNA or CTP level and possess an excellent thorough fault process mentality to correctly evaluate calls, together with self-reliance on their own technical abilities and knowledge.

Candidates must have experience of managing escalations, working closely with the manufacturers to achieve a successful resolution. They should be able to demonstrate focused customer care skills, both on site and remotely, clear direction setting and a methodical work ethic.

Candidates must have strong communication skills, be well presented with a flexible positive attitude and good proactive problem solving skills. They require a good telephone manner, the ability to communicate verbally and in writing in a professional way and possess the ability to understand the point of view of other departments and put own point of view clearly. They should also be good at keeping other departments in the picture and flagging up potential problems.

Personal skills required

  • The ability to work well in teams, be a pleasant/helpful/optimistic self-starter, requiring minimal supervision.
  • Well-organised and strong on follow up.
  • Punctual with a good attendance record.
  • Strong on conflict resolution and problem solving ability.
  • A very capable mind-set and full ownership qualities to see a fault through to the end, with a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes.

Technical skills required

  • MiVB (3300) (MCP or MCS Level ideal)
  • MiCollab (MCP or MCS Level ideal)
  • MiCCM (MCP or MCS Level ideal)
  • SIP & IP Routing knowledge
  • MiCloud Experience (UCaaS)
  • VMWare/VSphere experience HP or Cisco routers & switches knowledge
  • LAN & WAN Fundamentals & Networking Experience

Please send your CV to careers@opus-telecoms.co.uk.