Why Switch to Opus

700

We typically manage 700 service requests per month

95

95% of support calls are answered within 30 seconds

95

95% of support requests are resolved remotely

92% of support calls are resolved the same day

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Go for Gold Service

With 150 years’ experience, your Mitel phone system products are in safe hands

Stay-Connected

Stay Connected

We understand how important it is for a business to stay in touch with its customers, so we measure ourselves on time to resolve issues, rather than simply to respond to them. This mindset means that our customers stay connected for more of the time.

Keep Informed

Part of being a Gold Mitel phone system Reseller means keeping engineers and account managers up to date with current product news and Mitel accreditations. This means we can keep you advised of new Mitel phone systems, Mitel Contact Centres, software, features and applications that might benefit your business.

Enjoy a Quality Assured Service

As an ISO9001 accredited organisation we have to constantly review, update and document our support and escalation procedures, ensuring you as a customer, receive a consistently high quality of service from our customer support team.

Save Money

Whilst we focus on quality of service, our experience with Mitel phone systems and applications means that a high percentage of support calls can be resolved remotely, enabling us to offer highly competitive pricing for Mitel maintenance services.

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Customer Feedback

“The Opus engineering team is fantastic. The engineers we’ve had on site have been great, knowledgeable and have delivered and installed systems as requested, even providing on-going support overseas.”

Worldwide IT Operations Manager, Microlease

“Opus are always very responsive in providing support for our telephone system and that of our tenants. They provide sensible help and support, often fixing issues remotely.”

Head of ICT at The King’s Fund

“Opus have been great.. their engineers have been excellent, upgrades have been seamless and you cannot put a price on that. I wouldn’t look elsewhere.”

Head of Technical Support Services, Lady Eleanor Holles School

Read some of our customer case studies

Case Studies

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Mitel Support, Mitel Phone System, Mitel Contact Centre