Surgeries are facing increasing financial and patient care level pressures. Healthcare organisations require improved communications to provide exceptional service and best value to patients. Patients expect to be involved in decisions, kept informed and receive tailored care that accommodates their personal circumstances.
Opus Healthcare provides communication solutions that improves patient care, lowers costs and frees up the time of surgery staff. We provide communication solutions that ensure your surgery is more flexible and responsive during high volume inbound call periods and yet still delivers a lower total cost of ownership.
Some of our clients
- Enhance patient access through unlimited cloud queuing, with real-time call queuing position and estimated time to answer notifications to effectively manage patient expectations during busy periods.
- Enhance staff productivity by allowing colleagues to instantly view which staff members are free and available to receive calls through secure instant messaging and staff presence information.
- Manage patient complaints with call recording, which provides surgery staff with the effective training to resolve disputes. Your surgery will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
- Monitor line usage to determine the correct number of lines required, whilst decreasing response time in answering calls and staying informed with live call stats to understand how best to deal with peak call times with call management and reporting.
- Enjoy free calls to local, national and mobiles via our medical inclusive bundle to ensure you are more cost effective with your lines and calls.
- Deliver flexible call routing based upon time, day of the week and specific dates, which is ideal during busy periods e.g. when patients call to book an appointment, and includes the ability to play bespoke announcements on public holidays when the surgery is closed.
How we can help
Opus Healthcare specialises in communication solutions for surgeries, hospitals and clinics. We provide ethical and honest advice by firstly assessing staff productivity and the existing patient experience. We then closely work with you to establish your requirements to provide a telephony solution that can further enhance your patient care, reduce operational costs and increase staff productivity.
Opus is a Mitel Healthcare Specialist Partner and was awarded the Communications Provider of the Year at the General Practice Awards, in recognition of the outstanding telephony solutions provided to surgeries, hospitals and clinics across the UK.
Get in touch!
Contact Opus Healthcare to book a telephone system demo and see the features and applications that will change the efficiency of your surgery forever. Call us on 0800 019 6590 or email firstname.lastname@example.org and we’ll get back to you.