Should you need additional assistance beyond that which you’ve received or are unable to contact the representative working on your request, please contact:
Kerry King – Customer Service Manager
Tel: 020 8545 8225
Andy Berry -Engineering Manager
TeI: 020 8545 8542
Should you need additional assistance beyond what the Customer Service Manager/Technical Support Manager was able to provide, or are unable to reach the Customer Service Manager/Technical Support Manager, please contact:
Stephen Brown – Head of Professional Services
Tel: 020 8545 8206
Should you need additional assistance beyond that which the Service Director was able to provide, or are unable to reach the Service Director, please contact:
Chris Terry – Operations Director
Tel: 020 8545 8224
If you have exhausted the contacts from level 1 to 3 and still need to resolve your issue and need urgent assistance, please contact:
Michael O’Donnell – Managing Director
Tel: 020 8545 8202
Customer Complaints Code
To learn more about our complaints handling, please click on the link below:
Customer Complaints Code.
Get in touch!
Please note members of staff may not always be available to take your telephone call, so please do leave a voicemail or send an email. Should your enquiry be of an urgent nature, please call customer service on 020 8545 8545 and ask to be transferred to the relevant member of staff.