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Office opening hours
Opus Telecoms office opening hours are 9.00 to 17.30 Monday to Friday excluding Bank Holidays.
Note: Any requests for support raised via email or the online support portal will be dealt with promptly as soon as our offices open.
Online support portal benefits
Save time by raising a support call directly on the Opus Support Database
Track and view added technical tickets as your requests progress
View your historical support calls over any time period
Out of hours support
To raise support requests outside of standard office hours, please call the unique emergency out of hours telephone number that you would have been provided with when you setup your account, this will ensure that the out of hours engineers are notified of your request.
Customer Complaints Code
To learn more about our complaints handling, please click on the link below:
Customer Complaints Code.
Get in touch!
Please note members of staff may not always be available to take your telephone call, so please do leave a voicemail or send an email. Should your enquiry be of an urgent nature, please call customer service on 020 8545 8545 and ask to be transferred to the relevant member of staff.
Please note that calls to and from our sales and support teams may be recorded for training and quality control purposes.