Careers at Opus

Our strength is in the quality and loyalty of its people, many having been with the company since it was founded in 1992.

The company aims to attract, develop and retain the industries most talented people. With continual success and year on year organic expansion, we offer many exciting opportunities for the right people.

If you are interested in any of the positions below, please send your CV for consideration to careers@opus-telecoms.co.uk

Opus is a company that:

  • Is an equal opportunities employer
  • Invests significantly in staff development
  • Offers flexibility for career progression
  • Encourages new ideas to improve the business
  • Rewards and recognises high achievers in all parts of the business
  • Welcomes ambitious people who share our passion and have a “can-do” outlook
  • Promotes a vibrant, competitive, and collaborative sales environment

Individual applicants only please

[No agencies]

We already have a preferred suppliers list.

Project Engineer

We are looking for a new member of the team to join the Project Management department, reporting to the Engineering Manager.

Duties will include:

  • Installation and programming of PABX & Network Hardware/Software at customer premises.
  • Effective liaison with customers, Networks, and 3rd parties involved.
  • Maintenance diagnosis/replacements for hardware and/or software.
  • Remote technical support to customers for system & software related queries
  • Remote programming for additional works and system related changes
  • End User training for hardware and software products installed.
  • Internal/External cabling installation, terminations & testing.
  • Support Project Management team technically on Projects

We are looking for engineers with a minimum of 2 years industry/manufacturer experience including product related qualifications for installations and ongoing support of  PBX and Network Hardware/Software.

Candidates should:

  • Be PABX and Network Hardware/Software Applications trained, IT Microsoft office proficient and pc literate with experience of carrying out IP-based installations. LAN / WAN Fundamentals, preferably at CCNA or CTP level.
  • Possess an excellent thorough fault process mentality to correctly evaluate calls and be self-reliance on technical abilities and knowledge.
  • Have strong communication skills, problem solving ability and confidence are very important. We are looking for somebody with an excellent telephone manner, with the ability to write a professional letter and report and the ability to work well in teams.
  • Be able to work well in teams, self-starter, pleasant/helpful/optimistic, with minimal supervision required and be well organised and strong on follow up.
  • Be punctual with a good attendance record, strong on conflict resolution & problem solving ability.
  • Possess a very capable mind-set and full ownership qualities to see a fault through to the end, a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes.

This role is based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.

Internal Sales Executive

Now is a great time to join our growing business and we are looking for a new member of the team to join the Internal Sales department, reporting to the Internal Sales Manager.

Duties will include:

  • Booking meetings in our Sandbox (right size, right location) as per monthly targets
  • Meeting daily targets for number of calls and talk time, multi-tasking this with online research via websites, LinkedIn etc.
  • Maintaining Prospect Records and Database to develop your personal databases
  • Presenting Opus in a polished and professional way on the telephone
  • Locating and sharing call recordings of booked meetings with field sales and line management
  • Maintaining a calendar of meetings booked and follow up with sales team to check quality of meeting and follow up activity
  • Maintaining knowledge of the current product portfolio and their benefits to potential customers.
  • To seek training where needed

You must hold minimum 5 GCSE’s at grade C level or above, preferably including Maths and English, and have a minimum of two years’ telesales experience, with a confident but respectful Telephone manner

We are looking for a persuasive and creative communicator, both verbally and in writing; with an excellent telephone manner and good level of written English; good rapport building skills, the ability to listen, understand and articulate benefits

The ideal candidate will be someone with a hungry, positive, pro-active, get up and go, ‘can do’ attitude, motivated by competition, money and success to exceed minimum targets and with to shrug off rejection.

The ideal candidate should be PC literate, proficient in Microsoft Office, with an exposure and ability to maintain proper prospect records on a CRM database.

A career path to become an External Mitel Sales Professional would be available for the right candidate who is keen to learn even more about Telecoms and the Industry.

Good time-keeping and personal discipline is required for this role based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.

Project Manager

We are looking for a new member of the team to join the Project Management department, reporting to the Head of Engineering.

Duties will include:

  • Providing enterprise project management for PBX, solutions, applications and/or network installations
  • Keeping ISO documentation up to date
  • Staff management and development
  • Documenting project activities
  • New product development planning and management
  • Liaising with customers, networks and third parties

You must hold a degree, diploma or equivalent industry recognised qualification in a technical area, and be a Prince2 practitioner or effectively apply Prince2 methodology.

We are looking for somebody with 7 years’ experience in telecoms service and 5 years’ experience working as a project manager and/or manager of people. The ideal candidate should have a proven track record of delivering converged communications, projects large and small, on time and on budget.

We are looking for someone who has PBX knowledge, IP Networking skills and is proficient in Microsoft Office.

Self reliance on technical abilities and knowledge is a must, with a mind-set capable to see a fault through to the end.

Strong communication skills, problem solving ability and confidence are very important. We are looking for somebody with an excellent telephone manner, with the ability to write a professional letter and report and the ability to work well in teams.

This role is based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.

Experienced Mitel Sales Professionals

We are currently interested in hearing from experienced Mitel Sales Professionals who are looking for a new opportunity. With vacancies in our Hitchin office covering Hertfordshire, Buckinghamshire, Northamptonshire, Bedfordshire, Cambridgeshire, Suffolk and Essex, together with our London City office, now is a great time to join our growing business.

We are looking for self-starting individuals with a high level of personal motivation, the ability to communicate at all levels and empathise with clients from CEO to post boy. Applicants must be able to:

  • Handle any company generated opportunities with diligence and professionalism.
  • Understand and sell the benefits of our technical solutions to clients.
  • Build and maintain client relationships.
  • Maintain proper client and prospect records and database.
  • Work responsibly and professionally with other teams and departments.
  • Represent the company in a professional courteous and dignified manner.

Candidates must possess a positive outlook, ability to work well in teams, be driven/pleasant/helpful/optimistic, require minimal supervision and have an empowering attitude.

We offer competitive on-target earnings and provide successful individuals the opportunity to grow and develop both individually and as team managers.

Please send your CV to careers@opus-telecoms.co.uk.

Experienced Mitel Engineers

We are always interested in hearing from experienced Mitel engineers who are interested in joining our ever-expanding team.

Candidates must have necessary skills on installation, programming & commissioning of enterprise solutions working with the client, projects and pre-sales teams and effective liaison with any 3rd parties.

Candidates must have a minimum of 4 years industry experience, be PABX and Network Hardware/Software Applications trained, IT Microsoft office proficient and PC literate, with experience of carrying out IP-based installations.

Candidates should understand LAN/ WAN/SIP Fundamentals, preferably at CCNA or CTP level and possess an excellent thorough fault process mentality to correctly evaluate calls, together with self-reliance on their own technical abilities and knowledge.

Candidates must have experience of managing escalations, working closely with the manufacturers to achieve a successful resolution. They should be able to demonstrate focused customer care skills, both on site and remotely, clear direction setting and a methodical work ethic.

Candidates must have strong communication skills, be well presented with a flexible positive attitude and good proactive problem solving skills. They require a good telephone manner, the ability to communicate verbally and in writing in a professional way and possess the ability to understand the point of view of other departments and put own point of view clearly. They should also be good at keeping other departments in the picture and flagging up potential problems.

Personal skills required

  • The ability to work well in teams, be a pleasant/helpful/optimistic self-starter, requiring minimal supervision.
  • Well-organised and strong on follow up.
  • Punctual with a good attendance record.
  • Strong on conflict resolution and problem solving ability.
  • A very capable mind-set and full ownership qualities to see a fault through to the end, with a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes.

Technical skills required

  • MiVB (3300) (MCP or MCS Level ideal)
  • MiCollab (MCP or MCS Level ideal)
  • MiCCM (MCP or MCS Level ideal)
  • SIP & IP Routing knowledge
  • MiCloud Experience (UCaaS)
  • VMWare/VSphere experience HP or Cisco routers & switches knowledge
  • LAN & WAN Fundamentals & Networking Experience

Please send your CV to careers@opus-telecoms.co.uk.

Telesales Manager

We have an excellent opportunity for an experienced telesales manager to join the sales and marketing team at Opus. Duties will include:

  • Leading, motivating, training and reporting on a small team of telesales agents.
  • Managing and training graduate sales apprentices through to field sales teams.
  • Working with sales and marketing to set meetings for the field-based sales team.
  • Managing incoming telephone, email and web-chat enquiries.
  • Managing and maintaining prospects in the Microsoft Dynamics CRM database.
  • Following up with the team on email and event marketing campaigns.
  • Working with the marketing director to develop lead generation campaigns.
  • Liaising with customers, suppliers and external data providers and lead sources.

We are looking for an enthusiastic self-starter with a proven track record in telesales and team management.

The ideal candidate should be PC literate and proficient in Microsoft Office and have experience of managing data in a CRM system – Microsoft CRM preferred.

Experience in the telecoms marketplace is essential, ideally in on-premises and cloud based telephone systems, together with SIP and data connectivity solutions.

Strong communication skills, problem solving ability and confidence are very important. We are looking for somebody with an excellent telephone manner, with the ability to write a professional email or report and the ability to lead a team and interface well with the wider organisation

This role is based in our Reigate office.

Full job description and salary is available on request.

If you are interested in this role or any others please send your CV to careers@opus-telecoms.co.uk.