We typically manage 700 service requests per month
95% of support calls are answered within 30 seconds
92% of support calls are resolved the same day
Find out more about our Mitel Maintenance and Support
Go for Platinum Service
With 200 years’ experience, your Mitel phone system
and MiCloud services are in safe hands
As a Mitel Platinum Partner We understand how important it is for a business to stay in touch with its customers, so we measure ourselves on time to resolve issues, rather than simply to respond to them. This mindset means that our customers stay connected for more of the time.
Part of being a Mitel Platinum Solutions Partner means keeping engineers and account managers up to date with current product news and Mitel accreditations. This means we can keep you advised of new Mitel phone systems, cloud services, contact centre, collaboration software, features and applications that might benefit your business.
Enjoy a Quality Assured Service
As an ISO9001 accredited organisation we have to constantly review, update and document our support and escalation procedures, ensuring you as a customer, receive a consistently high quality of service from our customer support team and Mitel phone systems.
Whilst we focus on quality of service, our experience with Mitel phone systems and applications means that a high percentage of support calls can be resolved remotely, enabling us to offer highly competitive pricing for Mitel maintenance services.