Call Recording Solutions
Analysing the interactions with your customers is more important than ever and can assist in gaining competitive advantage by understanding their requirements better and ensuring your organisation remains agile. Call recording is the practice of listening to, recording and assessing interactions between staff or call centre agents and callers. This practice is used for staff training and development, customer quality control and liability protection.
We offer a range call recording systems designed to provide tailored solutions that will fit the profile of how your business operates. Our solutions include comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls.
Leading edge web technologies ensure that our solutions are the most powerful yet easiest to use solutions available today. Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, we have solutions to meet your needs. They work with all technologies – ISDN, SIP and VoIP, in whatever combination you have chosen. They work with a range of IP and Traditional PBX telephone systems.