Mitel MiContact Centre Solutions

Mitel MiContact Centre is a portfolio of applications designed to maximise the efficiency of all contact centres. Whether you have a small contact centre with a few customer service agents or a large multi-site centre in need of multimedia capabilities, our Mitel Contact Centre solutions meet the requirements of businesses of all sizes.

MiContact Centre applications equips contact centre agents with a unique set of tools to handle customer inquiries quickly and efficiently while at the same time empowering supervisors to improve business processes.

“You only have one chance to make a lasting impression, invest in your contact centre”

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Because Every Contact Matters

Enhance the customer experience from the moment calls reach to you to call resolution

Customer Satisfaction

Empower Customers

Allow your customers to choose their preferred method of communications

Streamline operations

Streamline Operations

Improve your call handling statistics by gaining access to reports to monitor and manage your staff performance

Manage Effectively

Manage Effectively

Remain in control of the call handling process from call answer to resolution

Increase productivity

Increase Productivity

Ensure your remote staff are actively working and can access colleagues and information in multiple sites

Find out more about our Mitel MiContact Centre Solutions

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Solution for Any Contact Centre

Opus Telecoms can implement a Mitel Contact Centre solution for Contact Centres of all types:

Mitel MiContact Centre Enterprise

MiContact Centre Enterprise

Designed for the MiVoice Business platform the Mitel MiContact Centre Enterprise seamlessly scales to address the needs of contact centres for small, single sites to distributed, multisite and virtual contact centres. It is a robust, resilient and highly available solution with highly customised interactive voice response (IVR), and easily customised integrations for customer relationship management (CRM).


Mitel MiContact Centre Business

MiContact Centre Business

Also designed for the MiVoice Business platform the Mitel MiContact Centre Business is designed for contact centres with up to 50 agents. It combines robust Mitel IP communications platforms, ACD software and a modular suite of feature-rich, web-based applications designed to measure and manage contact centre performance. This value-packed, out-of-the-box solution offers you the most frequently used applications from Mitel’s MiContact Centre Enterprise Edition.

Mitel MiContact Centre Office

MiContact Centre Office

MiContact Centre Office Edition, designed for the MiVoice Office 250 platform, is an entry-level solution for contact centres or workgroups with up to 100 agents. MiContact Centre Office Edition enables you to efficiently monitor, manage, and route calls, with real-time business intelligence, including call performance and agent activity reporting, and also delivers agent productivity tools, including screen pop and Personal Information Manager (PIM) integration.

Read some of our case studies

Case Studies



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