In today’s technology-driven world of smartphones, tablets and WiFi, consumers have become increasingly mobile, relying on digital communications such as email, text messaging, Web chat, and social media in order to interact with your business.
Customers have come to expect the convenience of choosing the method of contact that makes the most sense for them at any given time – and providing a consistent, positive experience across all channels has evolved from a unique, “nice to have” capability to a necessity.
What does satisfying customer service look like from your customers’ perspective?
Opus are ready to help! The time to take your customer experience from dated to digital is now.
Empower your customers to reach your business in the method of their choosing and even provide helpful information to guide their choice, such as wait times for inbound calls, emails, Web chat and callbacks
Leverage a simple yet flexible interface to configure multimedia workflows across all channels, ensuring customers reach the right agent on the first try
Equip your agents with the information and tools they need to deliver a smooth customer experience across all media types
Provide management with insight into day-to-day operations and agent performance through real-time and historical reporting.
The Conversation Today
Go ahead and make the call to learn more about transforming your digital communications.
Make your move
To the next level
Move to the next level of Mitel contact centre communications with Opus today.
With Opus Today
Talk to one of our Mitel sales professionals for advice and information on 0800 316 7566.
Get in touch!
For more information about our Mitel MiContact Solutions call 0800 316 7566 or send an email and we’ll get back to you.