The public sector are challenged by high levels of criticism in regards to overspending yet are constantly pressured to deliver high quality services whilst demonstrating the taxpayer’s money is being spent wisely. The necessity to communicate effectively and efficiently is high with 82% of the population saying they would be more inclined to trust the government if they communicated better.
Opus Telecoms helps central government and local government organisations balance reducing budgets with increasing service demands. We ensure collaboration and communication works within teams, between functions, with other public sector bodies and most importantly for the citizens.
Contact centre can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve quality of service.
Manage telephone calls effectively through day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.
Provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is quickly passed between teams, functions, public sector bodies and citizens.
Improve response time in answering calls and stay informed with live call stats to understand how best to deal with peak call times with call management and reporting.
Manage complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
Enable your business to get the most out of your current telephone system while adding new IP communications and applications with call control, designed to work with any manufacturer telephone systems.